Frequently
Asked
Questions

Currently, PT Bevananda does not provide delivery service. Collection of goods can be done directly at the Bevananda Factory located in Cikarang.

1. Once the Purchase Order (PO) is received, immediately process the payment before D-1 pickup.
2. Make sure the pickup of goods is equipped with a police number along with the driver's name for recording purposes.  
3. Collection of goods is carried out at our factory located at : 
   • Jl. Jati 2 Blok J.5 No.12, Newton Techno Park Lippo Cikarang. Serang Cikarang Selatan Bekasi - Jawa Barat Indonesia
4. Please make sure your vehicle matches the registered one, along with the Order Document (DO) for the registration process and queue number assignment.
5. Pick-up schedule: Monday-Friday at 08.00 to 15.00 and Saturday at 08.00 to 11.00.

We are unable to accept same-day orders and pick-ups. We want to ensure every process goes smoothly with excellent service quality for you. Item pickup can be done H+1 after payment is made.

1. Fill out the new customer registration form, and complete company and personal identities such as: KTP, NPWP, Company Establishment Deed, etc. 
2. Customers create and send Purchase Orders (PO) in accordance with the offer from Bevananda Sales Person. 
3. Customers will receive a Perfoma Invoice to make payments. 
4. Pick up of goods can be done H + 1 after payment is made.

• PT Bevananda only provides references for expedition needs. 
• Shipping costs are fully covered by the customer and paid directly to the expedition. 
• Bevananda product prices apply Loko Cikarang Factory.

You can contact Customer Care at +62216411624 or email admin.sales@bevananda.com

You will receive a complaint form that needs to be completed by including label information and an unboxing video, 3x24 hours at the latest after receiving the goods.  Beyond this estimation, the goods are considered to have been received in good condition.

1. Fill out the new customer registration form, and complete the company and personal identity such as : KTP, NPWP, Company Establishment Deed, etc. 
2. Customers make and send Purchase Orders (PO) in accordance with the offer from Bevananda Sales Person. 
3. Customers will receive a Perfoma Invoice to make payment. 
4. Pick up of goods can be done H + 1 after payment is made.

After all documents is complete according to New Customer requirements and Purchase Order (PO) have been received by Bevananda, the goods can be picked up on D+1 after the payment.

• Transfer to BCA Account No. 001-3024526 / Mandiri 125-000-998-8809 on behalf of PT Bevananda Mustika. 
• Payment via check.

You can contact the related Sales Person to provide an estimate of the production time of the goods according to your needs.

Bevananda produces products from steel wire raw materials such as gabions, flooding materials, erosion barriers, razor wire, razor wire, harmonica wire, fences, welded steel wire mesh (JKBL) / wiremesh, Cable Tray, and special mining wiremesh (Minemesh).

Bevananda's products are certified to the Indonesian National Standard (SNI) and Domestic Component Level (TKDN). In addition, Bevananda's products also comply with British Standard (BS), Japanese Industrial Standards (JIS), and American Society for Testing and Materials (ASTM).